Hire Controller Back to vacancies

Location: Bristol
Hire Controller
Ainscough Crane Hire

Ainscough Crane Hire are currently recruiting for a Hire Controller at our Bristol depot.
About Ainscough Crane Hire
Ainscough Crane Hire is the market leader for lifting solutions and services to the infrastructure, construction, power generation and industrial markets. The company was founded in Wigan in 1976, and now operates nationally from 30 depots. Our offering is unique: with the most experienced team in the industry operating the country’s largest fleet of cranes, and capacity of up to 1000 tonnes across our specialist teams, safety is at the heart of everything we do. Our knowledge and experience allows us to bring innovative lifting solutions to our customers’ problems.
How are we different?
  • At Ainscough, our motto is ‘Make The Safe Choice; this applies to everything we do.
  • Health & Safety - We have numerous accreditations & awards for outstanding QHSE, including ISO 9001, 14001 & 18001
  • Reliability - Stringent fleet maintenance schedules to increase availability & reliability
  • Availability - We have one of the largest heavy haulage fleets in the UK, with 400+ cranes across 30 locations
  • Experience - Expertise on all aspects of a lift; from the initial consultation stage through to execution

Job Role:
  • To support the Operations & Depot Manager in the day to day running of the depot
  • To provide a positive customer experience and professional interaction on all inbound and outbound telephone calls
  • Maximising revenue and profit against agreed targets through the effective rental of cranes, labour and ancillaries
  • Manage resources and fleet within the depot to ensure they are utilised in an effective manner
Key Responsibilities:
  • Understand the customer requirements and provide the best solution, ensuring that every interaction with the depot is a positive one
  • Convert hire enquiries into orders to ensure achievement of revenue targets
  • Maximise all sales opportunities by making customers aware of products and services that best fit with their requirements
  • Complete follow up calls with customers to gather feedback on the depot service levels
  • Regularly contact customers to establish any potential future needs for products or services
  • Accurately captures and maintains customer information records
  • Manage and build relationships internally and with our suppliers
  • Manage resources (eg. allocate work to employees) and fleet within the depot to ensure they are utilised in an effective manner. Re-evaluate throughout the day and adjust in line with changes to customer orders.
  • Contribute to the overall business targets and comply with company standards
  • Deals with customer enquiries efficiently and owns the situation
  • Controls all costs in line with set targets
  • Ensures that all administration tasks and processes are completed to the required standard and deadlines
  • Ensure compliance to legislative requirements and internal quality health safety and environmental policies and standards
  • Works flexibly, covers out of hours calls
  • Supervises the operation of the hire desk and resources in the absence of the depot manager
Person Specification:

  • Equivalent of min grade C Maths & English
Knowledge & Experience
  • Rental experience desirable
  • Excellent telephone manner
  • Proficiency with Microsoft office (word, excel, powerpoint)
  • Knowledge of CRM tools such as Salesforce
  • Experience of co-ordinating activity in a fast paced, dynamic environment
  • Proven ability to build relationships at all levels
  • Customer service & telephone skills
  • Negotiation & commercial focus
  • Excellent communication skills
  • Organisation & time management 
  • Managing conflict
  • Influencing skills
  • Problem solving
  • Adaptable and responsive
  • Full UK driving license (Travel between depots required)
  • IT Skills
  • Behaviours
  • Self motivated
  • Results focused
  • Determined in overcoming obstacles
  • Resilient
  • Role models of our leadership behaviours
Call Us today on 0800 272 637