Hire Controller Back to vacancies

Location: Leeds

Job Role:

  • To support the Depot Manager in the day to day running of the depot
  • To provide a positive customer experience and professional interaction on all inbound and outbound telephone calls
  • Maximising revenue and profit against agreed targets through the effective rental of cranes, labour and ancillaries
  • Manage resources and fleet within the depot to ensure they are utilised in an effective manner

Key Responsibilities:

  • Understand the customer requirements and provide the best solution, ensuring that every interaction with the depot is a positive one
  • Convert hire enquiries into orders to ensure achievement of revenue targets
  • Maximise all sales opportunities by making customers aware of products and services that best fit with their requirements
  • Complete follow up calls with customers to gather feedback on the depot service levels
  • Regularly contact customers to establish any potential future needs for products or services
  • Accurately captures and maintains customer information records
  • Manage and build relationships internally and with our suppliers
  • Manage resources (eg. allocate work to employees) and fleet within the depot to ensure they are utilised in an effective manner. Re-evaluate throughout the day and adjust in line with changes to customer orders.
  • Contribute to the overall business targets and comply with company standards
  • Deals with customer enquiries efficiently and owns the situation
  • Controls all costs in line with set targets
  • Ensures that all administration tasks and processes are completed to the required standard and deadlines
  • Ensure compliance to legislative requirements and internal quality health safety and environmental policies and standards
  • Works flexibly, covers out of hours calls
  • Supervises the operation of the hire desk and resources in the absence of the depot manager

Person Specification:

Education

  • Equivalent of min grade C Maths & English

Knowledge & Experience

  • Rental experience desirable
  • Excellent telephone manner
  • Proficiency with Microsoft office (word, excel, powerpoint)
  • Knowledge of CRM tools such as Salesforce
  • Experience of co-ordinating activity in a fast paced, dynamic environment
  • Proven ability to build relationships at all levels

Abilities

Customer service & telephone skills

Negotiation & commercial focus

Excellent communication skills

Organisation & time management 

Managing conflict

Influencing skills

Problem solving

Adaptable and responsive

Full UK driving license (Travel between depots required)

IT Skills

Behaviours

Self motivated

Results focused

Determined in overcoming obstacles

Resilient

Role models of our leadership behaviours

 
Call Us today on 0800 272 637