What Our Customers Say

Always improving our customer service

At Ainscough, we are focused on providing excellent service to our clients – nothing is more important to us than the satisfaction of helping the people and companies we work for to achieve their objectives, efficiently, safely and professionally.

To measure our levels of achievement, we use the Net Promoter Score (NPS)* method which asks all of our customers just one simple question: “On a scale of zero to 10, with 10 being highest, what’s the likelihood that you would recommend us (our company) to a friend or colleague?”

Our score for 2018/19 year ending in March 2019 was 87.9 – the highest score we have ever had.

While we’re proud of this score, we will always strive to better ourselves and to continue improving services for our clients.


Quotes From Clients

  • "Just keep up the great service!"

  • "It would be very hard to improve on the exceptional and very professional service."

  • "The service always meets or exceeds my expectations. Our local team handle our enquiries perfectly and punctually."

  • "Let’s do more business together."

  • "More than happy with the service and professionalism of the crane crew."

  • "Of all the companies we use, Ainscough are my favourite. ALL the staff are friendly, helpful and professional."

  • "Service was as expected. Very efficient. Crane operators/loading team very efficient and safe working practices followed at all times."

  • "The service from enquiry to delivery of the works was effortless - great peace of mind from our side of things."

  • "The support team and crane operator were quick, effective and most of all safe in their operation."

  • "Very pleased with all aspects from meeting the sales/technical on site at planning stage to the helpfulness of the crane team during the installation on site. "

  • "Working with your competent staff helps me plan my crane requirements. "

  • "Your Banksman and his team along with the crane operator were extremely professional and made the tasks exceptionally easy for all."

Call Us today on 0800 272 637